Made-to-Order Products
All Almost Seen On TV products are made-to-order using print-on-demand production. Because each item is printed specifically for you at the time of your order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.
We stand behind the quality of every product we sell. If something arrives damaged, defective, or with a printing error, we will make it right.
What Qualifies for a Refund or Replacement
We will issue a full refund or send a free replacement if your order arrives with any of the following issues:
- Damaged during shipping (torn, crushed, or water-damaged packaging affecting the product)
- Defective print (blurred, faded, misaligned, cracked, or missing portions of the design)
- Wrong item received (wrong design, wrong size, wrong color, or wrong product)
- Item never delivered (lost in transit with no delivery confirmation after a reasonable timeframe)
How to Request a Refund or Replacement
Contact us within 30 days of receiving your order.
Email: Support@AlmostSeenOnTv.com
Subject line: Order # [your order number] — [Issue]
Please include:
- Your order number
- A clear photo of the issue (for damaged or defective items)
- A brief description of the problem
We respond to all claims within 2 business days. In most cases, we will offer either a full refund to your original payment method or a free replacement shipped to you at no cost.
What Does Not Qualify
We cannot offer refunds or replacements for:
- Incorrect size ordered by the customer (check the size options on the product page and the sizing and shrinkage guide before you order)
- Change of mind or “I don’t like it” after receiving the product
- Normal wear and tear after use
- Color variations due to differences between your screen and the actual garment-dyed fabric (Comfort Colors may vary slightly in shade from batch to batch — that is a feature of the dye process, not a defect)
- Orders placed more than 30 days ago
Processing Time
Refunds are processed within 5 business days of approval. Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.
Replacement orders are submitted to production immediately upon approval and follow standard production and shipping timeframes (2–5 business days production plus shipping).
Cancellations
Because production begins quickly after your order is placed, cancellation requests must be submitted within 2 hours of placing your order. After that window, your order may already be in production and cannot be cancelled.
To request a cancellation, email Support@AlmostSeenOnTv.com immediately with your order number.
Shipping Issues
If your tracking shows “delivered” but you have not received your package, please:
- Check around your delivery location (porch, mailbox, neighbors, building office)
- Wait 2 business days — packages are sometimes scanned delivered before they actually arrive
- Contact your local carrier (USPS, UPS, or FedEx) with your tracking number
- If it is still not found, contact us and we will work with the print partner to investigate
Shipping timeframes live on the Shipping Policy.
Contact
Questions about this policy: Support@AlmostSeenOnTv.com or the Contact page.